Insurance
Welookafterurpaws are insured with Cliverton - Aspen Insurance UK Limited for all services provided.
Home Access - Dog Walking, Dog/Cat home visiting
You (the customer) agree to provide/arrange for keys to be available for Welookafterurpaws ahead of dog walking appointment(s) or Dog/Cat home visiting, which is only to be used as agreed and the keys will be returned on your request.
Cancelations
In the unlikely event that Welookafterurpaws have to cancel a booking, this will be done on the morning of the arranged service by 8:30am or as soon as possible via the contact telephone numbers provided.
Cancellations from you are required to be made as soon as possible via telephone or text to Jo on 07834340763, by no later than 8:30am on the day of the service being provided, or a cancellation fee equal to the service maybe charged.
Emergencies
Every care will be taken whilst exercising your dog(s), all dog(s) exercised by Welookafterurpaws are done so with prior agreement/consent from you. By signing this consent form you authorise Welookafterurpaws to obtain any emergency veterinary care that may be necessary during the time spent with your dog(s). Welookafterurpaws will make every effort to contact you prior to obtaining emergency care and acknowledge that Welookafterurpaws may need to use an alternative veterinarian if your regular veterinarian is unavailable.
Contract Review
Group walks and doggy day care - please note that a 1-week trial period will be undertaken to ensure that your dog(s) show sociable behaviour with our existing clients, if however, this period should fail then we reserve the right to review your service requirements, amend where possible or discontinue our service with immediate effect.
Concerns/complaints
In the event you have any concerns or complaints about our service please inform Jo on 07834340763 within 24 hours of any appointments.
Payments
I agree to make payments for service by Welookafterurpaws in advance, on the day or as agreed.